Returns & Refund Policy
At Strawberry Fields Farm Shop, we strive for the highest quality in every harvest. If your farm-fresh products arrive damaged or do not meet our freshness standards, please contact us within 24 hours of delivery for a full replacement or refund.
Report the Issue
Email our farm office within 24 hours of receiving your order, including your order number and clear photos of the items in question.
Verification Process
Our quality control team will review your request immediately to ensure it meets our freshness guarantee criteria for perishable goods.
Return or Disposal
Due to the nature of fresh produce, we generally do not require physical returns; we will advise if the item should be disposed of or returned to our shop.
Resolution
Once approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be delivered with our next farm route.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing